FAQ's

RPAC is a premier arts and cultural venue with a variety of multi-use spaces for functions, events and performances. Owned by Redland City Council, RPAC provides opportunities for community participation in arts and cultural life and promotes local creative industries and cultural entrepreneurship.

Each year around 50,000 people enjoy a performance or event at RPAC. These events include RPAC presented events as part of our annual entrepreneurial program or Musical Melodies Concert Series, plus events that are presented by national and local producers, as well as local community groups.

The RPAC Concert Hall was officially opened on 11 March 2008. The remaining part of the RPAC complex, which contains the RPAC Events Hall and RPAC Auditorium, was opened on 5 June 1982.

RPAC acknowledges the traditional custodians of the lands, waters and seas where we work. We pay our respects to Elders, past, present and future.

For more information, visit our Welcome Page.

RPAC is at 2-16 Middle Street, Cleveland Qld.  Our Box Office is located in the Concert Hall foyer, through the Piazza. Parking is available at the rear of the Centre.

RPAC has three separate venues available for functions, events and workshops.

Our feature space is the multi-functional 550-seat Concert Hall which can be used for orchestral performances or transformed into a proscenium arch configuration for dance, drama and musical performances.

The Auditorium is a smaller area with flat floor seating and a raised stage. It holds 196 theatre style, or 80 to100 at tables of 10 for sit-down functions or cabaret. This flexible space is also suitable for workshops.

The Events Hall is a multi-functional venue suited to a range of functions, performances, meeting and events. It holds 240 in theatre style seating mode and can accommodate up to 300 patrons for stand-up functions.

Please note: capacities for all venues may change in accordance with COVID-19 regulations and social distancing requirements. The details above are maximum venue capacities during normal operating conditions. For our COVID-19 venue Safe Guide and any updates relating to capacity visit our COVID Safe Venue Guide page.

The RPAC Box Office is located in the Concert Hall Foyer, through the Piazza adjacent to Middle Street.
Turn left as you enter the double automatic doors.

Parking is available at the front and rear of RPAC, accessible from Middle Street. The car park can fill quickly so please allow plenty of time to find a park ahead of your performance start time.

On-street parking at the front of RPAC is reverse in only.

Additional public parking is available between Doig and Waterloo Streets, about a 100-metre walk from the Centre.

RPAC is just a short walk from Cleveland train station. It is also close to bus stops for services to and from Brisbane City along Old Cleveland/Finucane Road. Check Translink for route details and times.

Call (07) 3829 8131 to discuss your venue needs.

You can also check out our Opportunities page for information about upcoming performance opportunities at RPAC. 

There is no ATM located at RPAC.  The nearest ATM is located at the Westpac branch at the corner of Middle and Bloomfield Streets, Cleveland.

RPAC presents an annual season of performances for all ages and interests. Touring local, national and international companies also perform here. To see the full list of shows coming soon to RPAC visit our What’s On page.

Ticket prices vary. Visit the 'More Information' page for each performance/event to see the the full list of prices and any concession or group discounts available.

Concessions are available to full pensioners, Queensland Government Seniors or Seniors Business Discount Card holders, and full-time students, or as specified for each performance. Proof of concession eligibility must be presented to RPAC staff upon request.

You can buy your tickets:

• online through this website by clicking the ‘Buy Now’ button on the performance page
• by telephone (07) 3829 8131, Monday-Friday 9am to 4pm, and 1 hour prior to performances
• in person at the RPAC Box Office, 2-16 Middle Street, Cleveland, QLD 4163, Australia

When booking online, you can select your preferred seat via our interactive seating map, or request the best available seat.

If you have specific access needs, we recommend booking by telephone or in person with our ticketing staff. They can advise on the best seats to suit your requirements. People needing to remain seated in a wheelchair must book with a staff member as wheelchair spaces cannot be booked online.

We accept credit/debit card, cash and cheque at the Box Office. Online and phone bookings require payment via credit/debit card.

Tickets purchased online or by phone may be collected from the Box Office on Monday to Friday between 9am and 4pm. Tickets can also be collected one hour before, and up to 30 minutes following the start of a performance.

Tickets not collected 30 minutes after the start of the performance will be forwarded to the Front of House Coordinator and can be collected in the foyer.

The RPAC Box Office is open Monday to Friday, 9am to 4pm. Tickets can also be collected one hour prior to advertised performance times and up to 30 minutes after a performance starts.

Some performances offer a group discount. Please check the What's On page for the performance you are interested in, or call the Box Office on (07) 3829 8131.

For Musical Melodies performances, group bookings for eight people or more must be booked via the Box Office over the phone or in person. They cannot be booked online. To discuss the requirement of your group and to find out if any special group rates apply, please call the Box Office on (07) 3829 8131.

Group bookings for other performances are available online. However, special access requirements must be advised via the Box Office by phone or in person.

Up to 17 tickets can be purchased online in a single transaction. If you require more than 17 tickets in one transaction, please phone the Box Office on (07) 3829 8131.

Many of the performances are suitable for children. However, it is important to read the information on each performance and check out the relevant web links/video footage prior to purchasing a ticket to determine if a performance is suitable for your child.

The following transaction fees apply:

• Online -$6.40 per transaction
• Phone - $5.30 per transaction.
• In person at the Box Office - no transaction fee

Transaction fees may be subject to adjustment from 1 July each year.

Exchanges

Ticket exchange policies vary per production. Please contact the Box Office for refund details. For productions in which exchange is authorised, the exchange can only take place between two performances of the same production.

All ticket exchanges are subject to availability and must be carried out in person at the Box Office a minimum of 24 hours prior to the ticketed performance. An administrative fee of $4 per ticket applies. Should a ticket be exchanged to a performance or concession type of higher value, the patron will be liable for the administrative fee plus the difference in price.

Refunds

In line with Live Performance Australia (LPA) RPAC will only offer a refund or exchange if an event is cancelled or rescheduled (and you cannot attend the rescheduled date). The new date and time period to opt out of transferring to a rescheduled performance will be provided and you must contact RPAC within the specified notice period if you are not able to attend the new date and require a refund. You can find our terms and conditions below.

No exchanges or refunds are possible except in exceptional circumstances (in these situations, refunds or exchanges may incur an administration fee, and subject to approval from 3^rd Party venue hirers and promoters). No refund will be given for tickets downgraded to a lesser value.

If you would still like to submit a request, please complete our refund form below.

Ticketing Terms and Conditions 

LPA Ticketing Code of Practice

Refund Request Form

Gift vouchers are available through the Box Office and can be redeemed over the phone or in person at the Box Office. Our gift vouchers are valid for three years from the date of purchase.

For most shows you are able to select your preferred seat using our interactive seat map when booking online. On some occasions, such as sale days, it may not be possible to choose specific seats, due to high demand. In these cases, the ticketing system will automatically select the next best available seat.

Accessible seating is available online and via the Box Office. Further information can also be found on the 'Access and Facilities' page. For full accessibility details for our venues visit our Access and Facilities page.

Please feel free to contact the Box Office on (07) 3829 8131.

Please report lost or stolen tickets to the Box Office as soon as possible. Duplicate tickets will only be issued up to half an hour prior to a performance.

To update your contact details, contact the Box Office on (07) 3829 8131.

The standard ticket terms and conditions of sale are available HERE.

Prior to purchasing your tickets, please read these terms and conditions.

Door and seat information is readily available on your ticket.

On printed tickets that we send out to you, this information is on the top left hand corner of the ticket.

For print at home tickets, this information is around half way down the ticket on the left hand side.

If you are having trouble locating this information, please talk to our friendly staff at the Box Office or in the foyer. They will be able to direct you to the correct entry door for the performance or event.

Tickets for events at RPAC are sold only through the RPAC Box Office. We do not sell tickets through third party agencies. Any tickets purchased via an unauthorised reseller are not valid. If you buy a ticket from an unauthorised ticket seller you will be denied admission.

A payment to Redland Performing Arts Centre will appear on your credit card statement.

Two accessible parking spaces are located at the front of RPAC on Middle Street, with two marked spaces in the patrons’ car park at the rear of the Concert Hall. A curb-side drop-off point is also located to the right as you enter the patrons’ car park.

Accessible seating is available online and via the Box Office.

Please let us know if you need:
   • access seating at the end of a row 
   • to avoid stairs
   • remain seated in a wheelchair.

Wheelchair spaces can be provided in row E and row R of the Concert Hall and can also be accommodated in all other RPAC venues.

Lift access to the Concert Hall Mezzanine is available.

We provide an Induction Loop Hearing Assistance system in the Concert Hall. Headset receivers are available for collection prior to the performance from the Box Office, or patrons can use their own hearing aids to access the system by switching them to the ‘T’ position.

If requiring the Induction Loop Hearing Assistance system, please book tickets in person or by phone so our staff can ensure best seating to access the Loop System, and provide a headset receiver booking, if required. Please allow extra time prior to the start of a performance to collect the receiver from the Box Office.

The Box Office is also fitted with a hearing loop system.

Some performances are also live captioned and/or Auslan interpreted. This will be included in the ticketing details part of the More Information page for the event, or search on the What’s On page.

RPAC offers a number of access and special assistance initiatives. Seating in row E & row R are available online and via the Box Office (07) 3829 8131.

If you would like additional information about any of these initiative or the facilities available at RPAC please contact the RPAC Box Office on 3829 8131.

We do accept the government-issued Companion Card. Companion card bookings are available in row E & row R online and via the Box Office (07) 3829 8131.

You are welcome to bring your own booster seat or cushion for your child to use during a performance.

Please ask one of our friendly staff to store your pram or stroller during a performance. Prams and strollers are not permitted inside the theatre.

All show information including the duration, interval and start times can be found on the 'More Information' page for each show or event. You can also call the Box Office on (07) 3829 8131.

Events with a longer duration may have intervals. Please check the event ‘More Information’ page online or ask the Box Office staff for more information.

Patrons arriving late will not be allowed into the theatre until a suitable break occurs in the performance. The Front of House Manager will determine an appropriate time of entry.

Please choose your tickets carefully as RPAC does not provide refunds or exchanges, unless required by law.

Any refunds that are provided are in accordance with the Live Performance Australia (LPA) Consumer Ticketing Code of Practice. 

No refund is available for tickets downgraded to a performance or concession type of lesser value.

We recommend arriving 40 to 50 minutes before show start times to ensure you find a car park and make your way to the theatre on time. Doors to the RPAC foyer open one hour prior to show commencement. The Sundial Bar is available in the RPAC Concert Hall foyer & Encore Coffee is available in the Piazza. The theatre doors will open no later than 15 to 20 minutes prior to show start times.

This may not be permitted due to copyright restrictions. Information regarding photography of performances will be announced prior to the start of each show. If in doubt, please ask one of our friendly ushers as you enter the theatre.

In instances where photography is permitted, no flash is allowed as this may distract the performers. Please turn your screen setting to the lowest possible brightness and ‘night shift’ mode so that you do not disturb other patrons.

In line with Live Performance Australia (LPA) Consumer Ticketing Code of Practice, RPAC will only offer a refund or exchange if:

• an event is cancelled or rescheduled (and you cannot attend the rescheduled date) during the provided refund timeframe.

No exchanges or refunds are possible other than for the reasons stated above, or other exceptional circumstances as deemed by RPAC. In these situations, refunds or exchanges may incur an administration fee.

We offer a well-stocked bar in the Concert Hall and the Gallery foyer. 

The bar opens one hour before show time and operates during intervals, unless otherwise advised. Cash, EFTPOS/credit facilities are available for bar purchases. To avoid queues, note that drinks can be pre-ordered and paid for at the bar prior to interval.

Encore Coffee is open every weekday from 7:30 AM to noon, with extended hours during performances and shows. Located in the Piazza, Encore Coffee offers a selection of tea, coffee, soft drinks, and snacks.

A wide range of quality restaurants are located within easy walking distance of RPAC. If you are having a meal prior to a show, please advise the restaurant of the performance start time so they can ensure you are served ahead of the show starting.

Bottled water can be taken into all performances.

Drinks purchased at the RPAC bar and café can also be taken into most performances. Some classical music performances may not allow drinks (other than water) into the Concert Hall. The bar and café staff will be able to confirm at each performance whether drinks are allowed into the theatre spaces.

Food is not allowed in the theatre.

Wine, beer and spirits are available for purchase at the bar which opens one hour prior to most performances in the Concert Hall. Patrons are also able to pre-order drinks to be served at interval.

The RPAC Piazza is a licensed area and drinks from the bar can be consumed in the Piazza.

Encore Coffee is open every weekday from 7:30 AM to noon, with extended hours during performances and shows. Located in the Piazza, Encore Coffee offers a selection of tea, coffee, soft drinks, and snacks.

RPAC is a licensed venue, therefore only alcohol purchased at the venue may be consumed at RPAC.

New performances and events go on sale all of the time, so make sure you subscribe to RPAC eNews using the 'subscribe' button at the bottom of this page or follow us on Facebook for the latest on upcoming shows.